Service Consultant

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Isn’t it time you took your automotive service advisor career further?

Job Description

• Greet customers and assist with any inquiries they may have.
• Perform vehicle walk around and documentation of customers concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customers on applicable service specials.
• Prioritize required services and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether on the phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristics and operational questions regarding the customer’s vehicle.

Join our winning automotive service team as an automotive service advisor – apply today!

Preferred Background

As an Automotive service advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor.

• 2 years experience in a service advisor role
• Previous Kia experience
• Computer proficiency – ADP experience a plus
• Valid driver’s license

About Our Dealership:

At Lawrence Kia, we want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As an Automotive Service Advisor (Automotive Service Writer) you will build strong customer relationships, write repair orders, sell and up sell services for our customers’ vehicles. We’ve got a fast growing facility and are looking to expand our service offerings and expertise.

Lawrence Kia Commitment To You:

• Strong pay plan!
• Health Benefits!
• Commitment to continually grow our personnel in their respective roles – ROOM FOR ADVANCEMENT
• Paid Vacation!
• High Customer Satisfaction for both Sales and Service.
• A Professional and Respectful work environment.
• Top training processes to properly assist today’s customer.

Apply Online